Returns & Exchanges

Your complete satisfaction is our top priority at Coloradocases.com. If for some reason you are not satisfied with your purchase, please contact us to inform us of your problem.

Exchanges:

We want you to have a quality product that suits your needs. Within 30 days of receipt of your order, you may exchange your non-custom product for another, provided that your product is new and unused. Your replacement will be shipped after we receive and inspect your returned product. If you need your replacement immediately, we suggest you consider placing a new order. Please contact us to issue a Return Goods Authorization Number so that you may return your product.

Returns:

We want you to have a quality product that suits your needs. Within 30 days of receipt of your order, you may return any unused non-custom product in its original condition, and we will issue a full refund for the price of the item. Except with respect to defective merchandise, a restocking fee of 25% of the price of the returned merchandise will be applied to all returns. If your product arrives defective, please notify us within 30 days of delivery. Please contact us to issue a Return Goods Authorization Number so that you may return your product.

All special orders and custom cases are non-returnable and non-refundable (except for warranty issues). Coloradocases.com will repair or replace the case as needed. Please contact us to inform us of your problem.

Coloradocases.com cannot accept any packages freight collect or COD. All packages must be shipped prepaid. Returns must be inspected before final decisions are made on credits. All purchases that qualify for a refund will be credited to your account. Please allow 2-3 weeks for processing.